Shipping policy

Forever Heart Jewelry Collection Shipping Policy

Processing & Shipping Time All orders from Forever Heart Jewelry Collection are processed within 1-3 business days. After processing, orders are typically shipped within 7-14 business days, depending on your location. Please note that these are estimated shipping times and may vary based on factors beyond our control, such as customs delays or courier issues. We are committed to ensuring timely delivery and will keep you updated should there be any significant delays.

Shipping Charges Shipping costs are calculated at checkout and may vary depending on the destination and total weight of your order. Any applicable customs duties or import taxes are the responsibility of the customer.

Item Protection Plan We are pleased to offer our exclusive Item Protection Plan to ensure added security for your purchase. For just $4.99, this optional plan provides protection for your jewelry items against loss or damage during shipping. By purchasing this plan, you will be eligible for a free replacement or refund should your item be lost or arrive damaged.

Please note: The Item Protection Plan must be added to your cart at the time of purchase and cannot be added afterward.

Damaged or Lost Items In the rare event that your item arrives damaged or is lost in transit, we will work diligently with our shipping partners to resolve the issue. If you have opted for our Item Protection Plan, you will be eligible for a free replacement or full refund. Without the Item Protection Plan, all claims for lost or damaged items are reviewed on a case-by-case basis.

Contact Information If you have any questions or concerns about your order, please contact our Customer Support team at reply.contacttcg@gmail.com or through our website's contact form. We are here to assist you and ensure your shopping experience with us is seamless and satisfying.

By placing an order with Forever Heart Jewelry Collection, you agree to the terms outlined in this Shipping Policy.