Return Policy

No Refunds Until Items Are Delivered

Refunds are not processed until the item has been delivered and the claim has been approved. You may request a refund within 30 days of receiving your item, provided the necessary documentation and evidence are included.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  1. Photographic Documentation: Please provide clear photographs of the item showing any issues, defects, or damages.

  2. Required Information:

    • Purchaser Information: Full name, address, and contact details of the buyer.
    • Purchased Items: A detailed list of items included in the order.
    • Statement of Expectations: An explanation of your expectations for the item(s) and how the delivered product did not meet these expectations, with references to the purchasing process or product descriptions.

    Note: Without this documentation, refund requests will not be approved. Approved refunds are processed without requiring the buyer to return the damaged product.

To initiate a refund request, please contact us at reply.contacttcg@gmail.com. Our team will review your documentation, and if the request is approved, we will process the refund to your original payment method within 10 business days.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, please contact us immediately with photographic evidence so we can evaluate and address the issue promptly.

Exceptions / Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Custom or personalized items
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

For questions about specific items, please reach out to our support team.

European Union 14-Day Cooling-Off Period

If you are purchasing from the European Union, you are entitled to cancel or request a refund within 14 days without providing a reason. Items must be in their original condition, unworn, with tags, and in original packaging, along with proof of purchase.

Processing Time for Approved Refunds

Once a refund request is approved, it will be processed within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

For any questions about your order or refund your refund please contact; reply.contacttcg@gmail.com